Refund Policy
Last updated: October 26, 2026
1. Free Trial
Every plan starts with a 7-day free trial. A card is required to start, but you are not charged during the trial. If you cancel before the trial ends, you will not be charged at all.
2. Subscriptions
After the trial, your plan renews automatically each month until you cancel. You can cancel anytime from the Subscription tab in your dashboard or through the billing portal. Cancellation stops future charges and you keep access until the end of the period you already paid for.
3. Refunds
Monthly charges are generally non-refundable once the billing period has started. If you were charged by mistake, charged after cancelling, or experienced a technical problem that prevented you from using CredVo, contact us within 14 days of the charge and we will review your request and issue a refund where appropriate.
4. Certificates
Certificates you have already earned stay verifiable even after you cancel or receive a refund.
5. How to Request a Refund
Email us at support@credvoapp.com with the email on your account and the date of the charge. Approved refunds go back to the original payment method, usually within 5 to 10 business days.